Ukraine Settlement Services

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Settlement Services for Ukrainian Nationals

Immigration, Refugees, and Citizenship Canada (IRCC) has created the Canada-Ukraine authorization for emergency travel (CUAET) measures to provide Ukrainians and their dependents a temporary safe haven in Canada. Through this measure, Ukrainians and their dependents will be able to work and study while in Canada for up to three years.

Since Ukrainian temporary residents (TRs) who were in Canada prior to the outbreak of the war cannot return home, the CUAET measures also allows them to extend their visitor status, work permit or study permit.

In support of this initiative, IRCC has amended the Settlement Program’s Terms and Conditions to temporarily extend eligibility to Ukrainian temporary residents and their dependents to all federally-funded settlement services. The eligibility of the Program’s Terms and Conditions now includes the following clause:

"all Ukrainian temporary residents and their dependents in Canada are deemed eligible persons until March 31, 2023"

Lethbridge Family Services are in a position to serve Ukrainian temporary residents and their dependents (including their dependents who are not Ukrainian nationals), immediately.

In order to be eligible for settlement services, clients will need to demonstrate that they:

  1.  Are a Ukrainian national OR the dependent* of a Ukrainian temporary resident
 * Dependent is defined as: a spouse or common-law partner; their dependent child; the dependent child of their spouse/common-law partner; the dependent child of their dependent child. The dependent can be of any nationality
        2. Have temporary resident status in Canada: In recognition of the challenges that Ukrainian Nationals may face with providing all the required documentation to demonstrate eligibility, Lethbridge Family Services will assess eligibility to the best of their ability using the documentation available and will err on the side of providing services to clients.  In essence – contact us and we will do our utmost best to assist you in any way we can.

Federal Information, Resources, and Updates

Visit IRCC’s immigration measures for people affected by the situation in Ukraine page for updates, resources and contact information, including:
1.    Contacting IRCC about the situation in Ukraine
2.    Status of IRCC’s offices overseas
3.    If you have immediate family in Ukraine
4.    Find useful information and resources if you are in Ukraine or if you are in Canada
5.    What happens next 

Canada Revenue Agency

Social Insurance Numbers are issued to temporary residents with a work permit or study permit, as well as permanent residents and Canadian citizens. The following factsheet explains how to protect your SIN in various languages: 

Welcome to Canada Guide

The Welcome to Canada guide was prepared by Service Canada to provide newly-arrived Ukrainians with essential information necessary during their first days in Canada. It is available in three languages:

Transitional Financial Assistance for Ukrainian Temporary Residents and their Dependents

The transitional financial assistance is a one-time, direct payment to Ukrainians approved under the Canada-Ukraine Authorization for Emergency Travel (CUAET) to meet their immediate and essential needs as they settle in Canada.  Visit here for further information.

Other Resources in Ukrainian

The Government of Canada translated to Ukrainian the press release regarding support of Ukrainian Nationals, the backgrounder on the Canadian-Ukrainian Emergency Travel Permit, and a backgrounder on additional immigration support for victims of the situation in Ukraine: 
The Government of Alberta’s Ukraine Help Line provides a single, streamlined point of contact to help Ukrainian evacuees navigate the provincial supports and services available to them. 
Help Line details
For more information on provincial services for Ukrainian evacuees, visit the Government of Alberta’s Ukraine Support website.

Ukrainian Nationals in Canada Unable To Go Back Home

Visit the section for Ukrainian nationals in Canada on IRCC’s website to extend or renew your immigration status as a visitor, student, or worker, or to see if you can apply for a work permit as a temporary resident.

Thank you for helping us build a safe and welcoming community.

ContactSergii Kolodii
Phone: 403-320-1589
Service Location: 1107 – 2 Ave. A  North, Lethbridge, AB 
Office Hours:
8:30 AM—4:30PM
Monday—Friday, Closed Statutory holidays


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